Weekly desk time
Recurring Crash Triage
After a difficult rollout, crash volume arrives faster than the sprint can absorb it. Recurring triage is a person reading the new signatures every week, then writing them down.
This is desk time with a named engineer, not a login to a console we host. You keep your Play Console and your crash reporter. We keep a running list of signatures and tell you which ones grew.
Shops in Kuala Lumpur often start triage after an audit, once the first finding pack has cleared the obvious R8 and OEM items, and they want the next six weeks watched while engineers land fixes.
Who this is for
Teams in the six to eight weeks after a messy rollout, or shops too small for a dedicated crash owner, who still want someone to name new signatures every week.
What you receive
A weekly note: new clusters, clusters that grew, clusters that quietly died, and which ones still lack mapping files.
Scope
One application ID. Native and Java/Kotlin crashes plus a light ANR watch. Not a substitute for a full audit if you have never clustered the backlog.
Included
- One weekly reading of vitals and crash reporter exports
- A written note by Thursday, Malaysia time, unless you agree another weekday
- A monthly call to walk the month’s signatures
- Escalation mid-week if a new native crash spikes after a Play stagger
Not included
- Twenty-four hour on-call
- Writing patches
- Covering a second application ID without a separate arrangement
How the work runs
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Week setup
We confirm export method and the weekday the note should arrive.
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Weekly reading
New frames are grouped against last week’s list. Growth is called out in user-affected terms, not vanity percentages.
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Monthly conversation
A call to decide which clusters still deserve engineer time.
Preparation
Ongoing Play Console or crash reporter access, and mapping files whenever you ship a new version code.
Constraints
If a backlog has never been clustered, we will recommend an audit first. Weekly notes on an unclustered pile just rename the same fog.